FAQs FastSpring

  • Transactions conducted via https://alshop.arri.de/ or https://www.arri.com/ are handled by FastSpring, an accredited reseller and third-party payment processor recognized as a Merchant of Record.

  • Pay in your native currency using your preferred payment method. Enjoy reduced expenses and a smooth experience across all your devices, complete with localized tax and legal adherence.

    • Tailored experience designed to accommodate the preferences, regulations, and cultural standards of your local market or region.
    • Support for your region's payment methods, which may not be commonly utilized elsewhere.
    • Processing transactions in your local currency helps you avoid currency conversion fees. Localization of payment processing enables customers to pay in their native currency, leading to more transparent and economical transactions.
    • Integrating local payment methods, currencies, and languages through payment processor localization can greatly enhance the user experience. It eliminates confusion stemming from unfamiliar payment options or foreign languages, making the payment process more intuitive and convenient.
    • Payment regulations can vary significantly across regions. By localizing payment processing, you can ensure compliance with local financial and data protection regulations.
    • Accurate tax calculations and remittance ensure adherence to relevant tax regulations.
    • Ensuring your security remains paramount. The payment processor upholds robust data security standards (PCI-DSS, CCPA, GDPR, and PSD2/SCA) to protect your sensitive information.
    • Experience a convenient payment journey that effortlessly transitions across multiple devices, streamlining your purchase process for added ease.
  • FastSpring collaborates with numerous companies worldwide, furnishing a comprehensive payment infrastructure tailored to your locale. Purchase with confidence, assured against fraud, privacy breaches, or non-delivery concerns.

  • Bright Market LLC is synonymous with FastSpring Limited/FastSpring B.V.

  • You may notice charges on your statement as FSPRG or FS*arri.

  • Please contact FastSpring Consumer Support, for the following questions:

    • Questions about previous successful or declined orders
    • Questions about sales tax or VAT
    • Other transaction-related questions

    Should you have further inquiries or require assistance, you can contact our worldwide support team by phone hotline or email.

    • Hotline: To check for the currently active hotline, please click or dial +49-89-3809-2121
    • Email: For support via email, please contact service@arri.de
  • Banking details are generated per order to mitigate currency exchange and wire handling expenses. Simply create an online order/invoice and select the Wire Transfer payment option. Relevant banking information will be provided during checkout.