"Software Error Occurred" - Process 22 died unexpectedly

Sun Jun 03, 2018 11:54 am

We have a persistent error with one of our Alexa Mini bodies on set yesterday that we haven't managed to resolve yet.

The camera displays the error message: "A software error has occurred. Reboot camera." Checking the log file shows "Process 22 died unexpectedly (1). Errno=3" before each software error message. (Firmware v5.2.17)

What is process 22? Other than re-installing firmware or switching to a new body - is there a fix available?

Thanks
nickeverett
 
Posts: 1
Joined: Tue Dec 13, 2016 8:15 pm

Re: "Software Error Occurred" - Process 22 died unexpectedly

Tue Jun 05, 2018 11:49 am

Dear Nick,

please send the Logfile and a User Setup File to our service or us (digitalworkflow@arri.de), we need more info to further investigate the issue.

If possible describe what happened, how you recorded etc...

Thanks,
Jan
Jan Heugel
Application Engineer
Jan Heugel
 
Posts: 280
Joined: Wed Aug 13, 2014 3:15 pm
Location: Munich, Germany

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