UMC-4 and WCU-4 range issues

Fri Mar 17, 2017 6:09 pm

Has anyone else experienced issues with UMC-4 and WCU-4 combo? Feature film crew is using them on set right now and have constant issues with range between the two. Camera is Amira and they use also Teradek Bolt Pro 500 on TVLogic 058W monitor attached to the WCU-4 unit. We had random issues on Alexa Mini with/without AMC-1 but nothing constant and hunted down to issue with radio frequences on channels 2 and 5. Any suggestions from ARRI side what to do? UMC-4 is brand new unit, just acquired before the shoot a week ago.
Kārlis Jaunzems
Managing Director
cineunit.com ¦ karlis@cineunit.com
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Cineunit
 
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Location: Tallinn, Estonia

Re: UMC-4 and WCU-4 range issues

Mon Mar 20, 2017 10:02 am

Hello Kārlis,

can you give me please more informations.
Which monitorbracket do they use?
Which serial numbers have the unit? Which firmware is installed?
What range can you reach?

Best regards
Gernot
Gernot Füllsack
 
Posts: 11
Joined: Tue Nov 24, 2015 8:05 am
Location: Vienna

Re: UMC-4 and WCU-4 range issues

Tue Mar 21, 2017 5:57 pm

monitor bracket is the one from ARRI, range is under 5 meters, last firmware on WCU-4,
WCU-4 #6956
UMC-4 #6680
Kārlis Jaunzems
Managing Director
cineunit.com ¦ karlis@cineunit.com
+372 555 600 57 ¦ +371 263 167 02
Cineunit
 
Posts: 5
Joined: Fri Mar 04, 2016 7:15 pm
Location: Tallinn, Estonia

Re: UMC-4 and WCU-4 range issues

Mon Apr 10, 2017 3:45 pm

Hello Kārlis,

sorry for my late reply.
Please make the update of the firmware of the WCU-4 again.
(it can be that the radio is not updated to the newest version - should be 31.15)

all the best
Gernot
Gernot Füllsack
 
Posts: 11
Joined: Tue Nov 24, 2015 8:05 am
Location: Vienna

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