Quicktime File Corrupted

Wed Nov 23, 2016 1:06 pm

Hello,

After a recent shoot, I noticed that one of the ProRes QT files on the card was corrupted. Everything seemed to be fine, recording wasn't interrupted by power loss etc.

Has anyone come across this before or know any good recovery software?

Thanks,

Brian
BrianOLeary
 
Posts: 6
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Re: Quicktime File Corrupted

Wed Nov 23, 2016 1:14 pm

Dear Brian,

is it the whole clip or just segments of it?
Also, is it the last clip on the card?

Best,
Jan
Jan Heugel
Application Engineer
Jan Heugel
 
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Location: Munich, Germany

Re: Quicktime File Corrupted

Thu Nov 24, 2016 7:09 pm

Hi Jan,

Thanks for your reply.

Unfortunately the whole clip won't play. Yes it's the last clip on the card. The other clips on the card are fine.

Have you come across this before?

Thanks,

Brian
BrianOLeary
 
Posts: 6
Joined: Wed Nov 23, 2016 12:51 pm

Re: Quicktime File Corrupted Update

Fri Nov 25, 2016 1:01 pm

Hi all,

It plays on DaVinci Resolve now, but the audio and parts of the clip are missing. Does anyone know any good recovery software?

Thanks,

Brian
BrianOLeary
 
Posts: 6
Joined: Wed Nov 23, 2016 12:51 pm

Re: Quicktime File Corrupted

Fri Nov 25, 2016 3:52 pm

Hello Brian,

are you able to copy the file from the card?
In that case, we've had good experiences with Video Repair by Grau, which can reconstruct a defect QuickTime movie, based on a healthy reference clip. http://grauonline.de/cms2/?page_id=5

If you can't copy the files, you can try a data recovery tool such as Prosoft's Data Rescue Pro https://www.prosofteng.com/data-rescue- ... -software/ or LC Technology's Filerecovery http://www.lc-tech.com/mac/filerecovery/

Would it be possible that you send us a log file, and the file name from the camera you were using? That would allow us to look if the camera logged any kind of error for that particular clip.

Kind regards
Oliver
Oliver Temmler
Product Specialist Camera Systems/Product Manager Storage Media
ARRI Munich
Oliver Temmler
 
Posts: 32
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany

Re: Quicktime File Corrupted

Mon Dec 05, 2016 1:39 pm

Hi Oliver,

Yes it can copy over so I'll try that. Thanks for your help. I'll look into getting a log file to show you.

I know that it stopped recording when the card ran out of memory, maybe it didn't save the file properly.

Thanks,

Brian
BrianOLeary
 
Posts: 6
Joined: Wed Nov 23, 2016 12:51 pm

Re: Quicktime File Corrupted

Fri Dec 16, 2016 4:59 pm

Hi Brian,

if the camera runs out of card space, the clip still should be closed properly. I hope you'll be able to recover the file.
If not, please PM me and I we can try to fix the file for you.

Best
Oliver
Oliver Temmler
Product Specialist Camera Systems/Product Manager Storage Media
ARRI Munich
Oliver Temmler
 
Posts: 32
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany

Re: Quicktime File Corrupted

Fri Feb 24, 2017 4:49 am

:) As we all known, QuickTime is a multimedia player developed by Apple and is widely used on Mac computers. It supports various media formats like MOV and MP4. QuickTime files sometime show error messages and may not play on QuickTime player or any other media player. Even if it plays you would notice some audio video synchronization issue.
All these issues indicate QuickTime video file corruption. ;) With Data Recovery, you can easily recover corrupted files. This software repairs corrupt QuickTime files and make them playable again in shortest possible time.
BellyBlack
 
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