CFast cards not recognized after SUP 5.2 update

Mon Dec 18, 2017 1:47 am

Immediately after updating my Amira to SUP 5.2, two Cfast cards I've been using for over a year are unrecognizable by the camera. I tried reformatting them using Mac Terminal with no luck. The are both Sandisk 120GB cards. Anyone else have this problem?
Kirk Miller
 
Posts: 13
Joined: Mon Dec 07, 2015 11:36 pm
Location: Seattle, WA

Re: CFast cards not recognized after SUP 5.2 update

Mon Dec 18, 2017 1:49 am

The error message I get reads: "-Type of medium in slot A is not supported."
Last edited by Kirk Miller on Mon Dec 18, 2017 2:11 am, edited 1 time in total.
Kirk Miller
 
Posts: 13
Joined: Mon Dec 07, 2015 11:36 pm
Location: Seattle, WA

Re: CFast cards not recognized after SUP 5.2 update

Mon Dec 18, 2017 2:04 am

In addition, one of the cards get an error message that reads: "-Recording medium in slot A is too hot, write rate decreased."
Kirk Miller
 
Posts: 13
Joined: Mon Dec 07, 2015 11:36 pm
Location: Seattle, WA

Re: CFast cards not recognized after SUP 5.2 update

Thu Dec 21, 2017 5:38 pm

Hello Kirk,

as replied via email, you somehow got a hold of a card version, that actually never was supported in our cameras. This is now caught by an updated filtering mechanism in SUP 5.2. I have contacted SanDisk and they will get in touch with you to get the cards replaced.

Kind regards
Oliver
Oliver Temmler
Product Specialist Camera Systems/Product Manager Storage Media
ARRI Munich
Oliver Temmler
 
Posts: 38
Joined: Wed Aug 13, 2014 3:16 pm
Location: Munich, Germany

Re: CFast cards not recognized after SUP 5.2 update

Thu Jan 11, 2018 7:59 pm

Same issue here as well. Running SUP 5.0.26. Sandisk 128gb cards work properly but Sandisk 256gb card reads as "Unsupported Media"
dp3po
 
Posts: 2
Joined: Thu Sep 01, 2016 12:36 am

Re: CFast cards not recognized after SUP 5.2 update

Fri Jan 12, 2018 4:29 am

SUP 5.0 (5.0.26) does not support the larger sandisk cards. Support for the 256 Sandisk cards was added in SUP 5.2 (5.2.17). You seem have to misread the version number. If you go to https://www.arri.com/camera/amira/downloads/ you can download the current firmware 5.2 which supports those cards.
Silvan Liu
Service ARRI East Asia Pacific
Silvan Liu
 
Posts: 23
Joined: Mon Nov 23, 2015 7:11 pm
Location: Hong Kong

Re: CFast cards not recognized after SUP 5.2 update

Fri Feb 09, 2018 6:21 pm

I am having the same issue: My CFast cards have the older FW and won't work with the latest SUP (5.2).

If anyone has the contact info for someone at Sandisk who can help with an exchange for updated cards, please forward that info to me. Greatly appreciated!

Thanks,

Jonathan
Jonathan Furmanski
 
Posts: 1
Joined: Wed Jan 24, 2018 4:19 pm

Re: CFast cards not recognized after SUP 5.2 update

Mon Feb 12, 2018 10:23 pm

I don't have a specific contact at Sandisk, but was able to request a replacement online on their website. Look under the "support" tab.
Kirk Miller
 
Posts: 13
Joined: Mon Dec 07, 2015 11:36 pm
Location: Seattle, WA

Return to AMIRA